Question answered : (by Evony, of course)
Account Action: System denies your login at the moment
Reason for Action: Something about payments
These guys are ....... I don't have no words for them.
I received a mail saying:
Evony - Account Under Review
Access to this account has been temporarily disabled due to a payment issue. We would appreciate it if you could contact PayPal/Moneybookers or the credit card issuing bank to reauthorize this payment if you are the legitimate account/card holder, or have his/her authorization to make this purchase with EVONY.
We appreciate your cooperation as we together attempt to resolve this issue. We sincerely apologize for any inconvenience you may experience and will reactive your Evony account as soon as your payment's review is complete. Please be aware that we will be unable to provide any additional information regarding this matter until the conclusion of the investigation.
If you would like to place a further enquiry about this Evony account, please send us a new ticket to firstname.lastname@example.org
Thank you again for your time and patience in this matter. It is appreciated.
The Evony Team.
IMPORTANT NOTE: Please do not respond to this email. Any email sent as a response to this message will not reach us. Should you have another question or would like to send us additional information, please contact us by emailing email@example.com
I just don't understand these guys. It would be handier to just communicate this first and then go for action.
I would like to have some reference to that payment. I do my payments with paypal.
According to my books everything looks ok.
Your request, as follows, has been received and is being reviewed by our support staff. To better assist you, we have forwarded your customer service request ticket to a specialized department that handles issues which you are reporting.
We ask that you be patient while that department reviews and investigates your customer service request ticket in detail. As reviews and investigations can take time for us to replicate your issue, we might be making contact to you asking specific questions regarding your ticket if the department feels it cannot replicate or investigate an outcome based on your report request.
Please do let us know if you feel you have not after 5 business days received a timely response and we will escalate the ticket accordingly.
Evony Customer Support